1.Q: How can I cancel an order?
A： You may request to cancel your order before it has been shipped. To cancel an order, please contact us at support@bullslamps.com as soon as possible. Once an order has been shipped, it cannot be canceled. You will receive a shipping confirmation email when your order is dispatched. If you no longer wish to keep the item after delivery, you may request a return in accordance with our Return Policy.
2.Q: What methods of payment do you accept?
A:We accept major credit/debit cards via our PayPal checkout.
3.Q: What if I enter the wrong email or address？
A: Please contact us immediately at support@bullslamps.com.
We may be able to update your email address, name, or shipping address before shipment. Once an order has been processed or shipped, changes cannot be made.
4.Q: Can I use serval discount codes in one order?
A：Only one discount code may be applied per order. For bulk purchases (50+ units of the same product) or project-based orders (such as hotels or full-home lighting), please contact us at support@bullslamps.com for special pricing assistance.
5.Q: How should I prepare when shopping for lighting?
A：We recommend considering the following before purchasing:
- Your overall budget
- Reference images that reflect your preferred style
- Color samples or material finishes for the space where the fixture will be installed
This preparation helps ensure the lighting complements your interior design.
6.Q: How do I know which power supply to use?
A：First, determine the installation environment (dry or damp indoor location).
Next, confirm the voltage standard required:
- U.S. standard: 110–120V
- International standard: 110–240V
Most of our lighting fixtures are compatible with standard residential voltage.
If you have specific requirements, please contact our support team for assistance.
7.Q: What is the best way to install my new lights for the chandelier?
A: Installation instructions are included with every product.
For safety and proper installation, we strongly recommend using a licensed electrician or professional installer.
8.Q: Are your products UL listed?
A: Yes, our products comply with UL standards.
9.Q: How to return an item？
A: General Return Process:
-
Initiate a return:
Email support@bullslamps.com with your order number and photos or videos of the item. -
Return authorization:
Our customer service team will review your request within 3 business days. -
Ship the item back:
If approved, we will provide return instructions and the return address.
Unauthorized returns will not be accepted. -
Refund or exchange:
Once received and inspected (3–5 business days), we will process your refund or exchange according to our Return Policy.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
10.Q: How long is the warranty？
A：We provide a 2-year warranty on our products (excluding bulbs). If you experience any issues within the warranty period, please contact support@bullslamps.com with photos or videos. Our team will respond within 12 hours and assist with a solution.
For full details, please refer to our Warranty Policy.
Need further assistance?
📧 Email: support@bullslamps.com
🕒 Service Hours: Monday–Friday, 9:00 AM – 7:00 PM (MT)