Warranty Policy
Product Warranty
All Bullslamps products are covered by a 2-year limited warranty (excluding light bulbs).
Within 2 years of purchase, if you experience any issues with your product, please contact us at support@bullslamps.com and provide a description of the issue along with clear photos or videos. Our customer support team will respond within 12 hours and assist you with a suitable solution.
What This Warranty Covers
- If the issue is caused by defective accessories or parts, we will provide free replacement components, shipped via express service (estimated delivery: 9–10 business days).
- If the issue relates to the electrical circuit of the fixture, our technical team will offer professional guidance within 1–2 business days to help resolve the problem.
- All products must be installed by a licensed professional electrician.
What This Warranty Does Not Cover
- Damage caused by improper installation or misuse
- Man-made damage or unauthorized modifications
- Damage caused by natural disasters or external factors
After the Warranty Period
After the 2-year warranty period, we will continue to offer technical support. Replacement parts and additional services may be provided at an additional cost.
If you have any questions regarding our warranty policy, please contact us:
Email: support@bullslamps.com
Service Hours: Monday–Friday, 9:00 AM – 7:00 PM (MT)